01/06 · 0:00Three calls
A fictional clinic and simulated callers, answered by the real system.
Voice receptionist
An AI receptionist for a fictional clinic, built for phone and browser calls on two architectures, and measured side by side.An AI receptionist that answers a made-up clinic's calls, books appointments and passes callers to the right person, built two different ways so I could measure which works better.
- Expected, design assumption
- With everything else shared, any difference comes from the architecture.Both versions share everything else, so any difference comes from that one choice.
- Found
- Speech-to-speech answered about twice as fast. The pipeline kept every booking right; speech-to-speech once double-booked a caller.The single-model version answered about twice as fast. The three-step version got every booking right; the other once booked a caller twice.
- Still open
- Real phone calls: only browser calls have run live so far.Real phone calls: so far it has only run live in the browser.











